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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
Yes! You’ll receive a digital preview of your artwork before printing.
We’re happy to make adjustments until you’re fully satisfied, and we won’t proceed with printing until you approve the final design.
We’re happy to make adjustments until you’re fully satisfied, and we won’t proceed with printing until you approve the final design.
No worries at all — we offer unlimited versions for you to choose until you’re completely happy with the final result.
For best results, please upload a clear, well-lit photo with your face visible. If you’re not sure whether it works, feel free to send it — we’re happy to check it for you.
We offer unlimited preview revisions before printing. If you’re not satisfied after delivery, we’ll replace your portrait within 99 days. Any defective or damaged canvases will be replaced free of charge.
Payment Information
We accept all major credit cards as well as payments made through PayPal. All payment must be made in full before shipment.
We take your privacy and security seriously. Our website uses advanced security measures — including data encryption, secure servers, and SSL certificates — to protect your personal information. Your payment details are handled with the same level of security used by trusted payment providers. Customer safety and privacy are always our top priorities.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order & Returns
If you’re not completely satisfied with your order, please don’t hesitate to contact our customer support team at hi@loombry.com.
We’re happy to offer a replacement or a refund in accordance with our 99-Day Return Policy. If the initial solution doesn’t fully meet your expectations, feel free to reach out again — our team will gladly assist you in exploring alternative options to ensure you’re taken care of.
If you receive an incorrect item, please contact us as soon as possible so we can resolve the issue promptly.
Before reaching out, we recommend reviewing your order details to confirm that the customization was submitted correctly. Once confirmed, please contact us with your order number and a photo of the item received. Our team will arrange a replacement for you as quickly as possible.
If your Loombry item arrives defective or damaged, please contact us as soon as possible and provide:
Your order number
A brief description of the issue
Clear photos of the product and the outer packaging (including the shipping label)
All Loombry products are covered by a -Day Return Policy. Approved claims are eligible for a free replacement or a full refund.
Your happiness is our main goal. If you are not 100% satisfied with your product, please contact us so we can make it right.
Ordering from Loombry
Placing an order on Loombry is simple! Browse our catalog, select the product you want, choose the quantity, upload a photo, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.