Shipping

At loombry.com, we are committed to delivering your custom-made products safely and efficiently. Please review the information below to understand our shipping options, delivery times, and policies.

Shipping Options

Free Shipping (Orders Over $39)

• Delivery Time: 5–12 business days
• Cost: Free on all orders, no minimum purchase required

Maximum delivery time: up to 20 business days

We are happy to offer free worldwide shipping to provide our customers with great value and a seamless shopping experience.

Fast Shipping

• Delivery Time: 2–5 business days
• Cost: Calculated at checkout

Fast Shipping is recommended if you need your order sooner, especially for gifts or special occasions.

Fast shipping may not be available in some countries and regions, or may not apply to certain products. If this is the case, we will contact you.

Order Processing Time

All orders require 1–2 business days for processing before shipment.
This includes order verification, customization, quality inspection, and packaging.

Processing time is not included in the estimated shipping time.

Customs, Duties & Taxes

Loombry is not responsible for any customs duties, import taxes, or clearance fees once the order has shipped.

By placing an order, you acknowledge that:

• Your shipment may be subject to customs inspection
• Additional fees may be charged by your local customs authority

These fees are the responsibility of the customer.

Tracking Information

Once your order has shipped, you will receive an email with your tracking number.

Please note:

• Tracking information may take 1–3 business days to update
• In some cases, free shipping may include limited or delayed tracking updates

Tracking Shows “No Information Available”

If your tracking number shows no updates:

• Please allow up to 3 business days for the carrier system to update
• If no updates appear after this period, contact us at hi@loombry.com

Lost or Missing Packages

Loombry is not responsible for packages lost due to incorrect or incomplete shipping addresses provided at checkout.
Please carefully review your shipping information before placing your order.

If the error was made on our part, we will take full responsibility and arrange a replacement at no additional cost.

Multiple Packages

For logistical reasons, items from the same order may sometimes be shipped in separate packages, even if combined shipping is selected.
In such cases, multiple tracking numbers may be provided.

Need Help?

If you have any questions about shipping, tracking, or delivery, please contact us:

📧 hi@loombry.com

Our support team is happy to assist you.