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Continue ShoppingPrivacy Policy
1. Introduction and Overview
This Privacy Policy (“Policy”) explains how Loombry (“we,” “us,” or “our”) collects, uses, processes, and discloses personal information when you access or use our website https://www.loombry.com (the “Site”), as well as any related services, communications, purchases, refunds, or customer support interactions (collectively, the “Services”).
This Policy also describes your rights and choices regarding your personal information.
Please read this Policy together with our Terms of Service before using our Services. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please do not use our Services.
2. Policy Updates
We are committed to processing personal data transparently and in compliance with applicable data protection laws. As our business or legal requirements change, we may update this Privacy Policy from time to time.
Any changes will be reflected by updating the “Last Updated” date at the top of this Policy. Continued use of our Services after such changes constitutes acceptance of the updated Policy.
3. Personal Information We Collect
“Personal information” refers to information that identifies or can reasonably be linked to an individual. The categories of personal information we collect depend on how you interact with our Services.
We collect personal information from the following sources:
A. Information You Provide Directly
- Basic Identifiers: name, email address, phone number, billing and shipping address
- Account Information: login credentials and account preferences
- Commercial Information: order history, purchased or considered products, refunds and exchanges
- Communications: emails, chat messages, support tickets, and other correspondence
- Uploaded Content: photos, images, text, or other content you upload for customization purposes, including related metadata
- Personalization Details: names, dates, family member information, or other details you voluntarily provide for custom products
Loombry is compliant with The General Data Protection Regulation (GDPR) (EU) 2016/679.
Please do not send us sensitive personal information (such as government IDs or financial account credentials) through unsecured channels.
B. Information Collected Automatically
When you use our Site, we may automatically collect:
- Device & Online Identifiers: IP address, browser type, device type, operating system
- Usage & Network Activity: pages visited, time spent, clickstream data, language and currency preferences
- Location Data: approximate location derived from IP address
This information helps us operate, secure, and improve our Services.
C. Information from Third Parties
We may obtain information from third-party sources such as:
- Payment processors
- Logistics and fulfillment partners
- Marketing and analytics providers
- Social media platforms (if you interact with our brand there)
We may combine this information with data we already have for the purposes described in this Policy.
4. How We Use Personal Information
We use personal information for the following purposes:
- Account creation and management
- Order processing and fulfillment, including customized products
- Payment processing, refunds, and fraud prevention
- Customer service and support communications
- Personalization of products and user experience
- Marketing, advertising, and promotional activities (where permitted by law)
- Website analytics, performance monitoring, and improvements
- Compliance with legal and regulatory obligations
5. Sharing Your Personal Information
We may share personal information with trusted third parties only as necessary to operate our Services.
A. Service Providers
We work with third-party providers for services such as:
- Website hosting and cloud storage
- Payment processing
- Order production, printing, and fulfillment
- Shipping and logistics
- Customer support
- Marketing and analytics
- Fraud prevention and security
These providers are contractually obligated to use personal information only for authorized purposes and to protect it appropriately.
B. Legal and Compliance Purposes
We may disclose personal information when required to do so by law or when we reasonably believe disclosure is necessary to:
- Comply with legal obligations
- Enforce our policies and agreements
- Protect the rights, property, or safety of Loombry, our customers, or others
C. Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction, subject to applicable data protection requirements.
6. Cookies and Similar Technologies
We use cookies, pixels, and similar technologies to:
- Enable core website functionality
- Remember your preferences and shopping cart
- Analyze traffic and usage patterns
- Improve performance and security
- Deliver relevant advertising where permitted
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including:
- Maintaining your account
- Completing transactions
- Complying with legal and tax obligations
- Resolving disputes and enforcing agreements
Retention periods vary depending on the nature of the data and legal requirements.
8. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information, including encryption, secure servers, and access controls.
However, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and using strong passwords.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal exceptions)
- Opt out of certain data uses, including targeted advertising
- Withdraw consent where processing is based on consent
- Be free from discrimination for exercising your privacy rights
To exercise your rights, please contact us at hi@loombry.com. We may need to verify your identity before fulfilling your request.
10.Your Uploaded Photos and Content
Photos and content you upload may include personal information about you or others. You confirm that you have obtained all necessary permissions from individuals appearing in such content.
We treat uploaded content as confidential and use it only to fulfill your order and provide our Services. Your content is shared only with service providers strictly as required for production and fulfillment.
11. Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: